Refund and Returns Policy

1. Overview

At ZORVAN, your satisfaction is at the heart of everything we do. We are committed to delivering quality products and an exceptional shopping experience. We understand that sometimes things do not go as planned, and this policy is here to make things right.

Please read this Refund and Return Policy carefully before placing your order. By completing a purchase on our store, you confirm that you have read, understood, and agreed to the terms outlined below.

2. Eligibility for Returns

You may request a return or refund if:

• The item is damaged, defective, or incorrect
• The request is made within 7 days of receiving the product
• The item is unused, in original condition, and in original packaging (where applicable)

To initiate a return, proof such as photos or videos must be provided.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items damaged due to misuse or improper handling
• Products without original packaging or missing parts
• Personal use items (e.g., undergarments, hygiene-related products)
• Sale or discounted items (unless defective)

4. Refund Policy

Once your request is reviewed and approved:

• Full Refunds: Issued for damaged, defective, or incorrect items
• Partial Refunds: May be issued for minor issues where return is not required
• No Refunds: For delays caused by courier services or customs (unless extreme)

Refunds are processed within 7–14 business days after approval.

For Cash on Delivery (COD) orders, refunds will be issued via:

• Bank transfer
• Mobile wallet (e.g., Easypaisa/JazzCash)

5. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your bank/payment provider
• If the issue persists, contact us at the details below

6. Exchanges

We understand that sometimes you may receive an item that is not quite right — the wrong size, colour, or a product that does not meet your expectations. We are happy to assist with exchanges where possible, subject to the following:

• Exchanges are subject to product availability from our supplier at the time of the request.
• Exchange requests must be made within 3 days of delivery.
• Items must be in original, unused condition to qualify for an exchange.
• For size or colour exchanges, we recommend contacting us before returning an item, as stock availability may affect our options.

7. Return Shipping Responsibility

Who Pays for Return Shipping?

Important Return Shipping Guidelines

• Please do not send any item back without first contacting us and receiving a confirmed return address. The return destination may vary depending on the product category.
• We strongly recommend using a trackable courier service for all returns. ZORVAN cannot accept responsibility for items lost or damaged in return transit.
• Retain your shipping receipt and tracking number until the return has been confirmed and your refund or exchange has been processed.
• Original outbound shipping charges are non-refundable unless the return is due to our error or a product defect.
• For bulky items such as large bedroom furniture accessories or drawing room pieces, we will provide specific return guidance when you contact us.

8. Damaged, Defective, or Incorrect Items

If you receive a faulty or incorrect item:

• Contact us within 48 hours of delivery
• Provide clear photo/video evidence
• We will offer a replacement or full refund at no additional cost

9. Order Cancellation Policy

• Orders can be canceled within 12 hours of placement
• Once the order is processed or shipped, cancellation is not possible
• In such cases, you may refer to the return policy

10. Contact Us

For any questions, support, or return requests, please contact:

Email:info@zorvanstore.com
Response Time: 24–48 business hours

Important Note

ZORVAN reserves the right to refuse returns or refunds that do not meet the conditions stated above.