1. Who We Are

ZORVAN is an online store based in Lahore, Pakistan selling Bedroom Accessories, Bathroom Accessories, Drawing Room Accessories, and Kitchen Gadgets & Tools at www.zorvanstore.com. This policy explains how we handle your personal information when you shop with us.

2. What Information We Collect

• Your name, email address, and phone number

• Your shipping and billing address

• Payment details — processed securely; we never store your card number

• Your order history and purchase records

• Any messages, survey responses, or feedback you send us

• Website data — pages visited, device type, and browsing behaviour (via cookies)

• Information provided voluntarily to our customer support team

3. Why We Collect It

4. Payment Security

5. Third-Party Tools We Use

• Google Analytics: Tracks anonymised website traffic to help us improve the store. Opt out at tools.google.com/dlpage/gaoptout.

• Facebook Meta Pixel: Tracks site visits to show you relevant ZORVAN ads. Manage preferences at facebook.com/ads/preferences.

• Email Marketing Platform: Stores your name and email to send promotions — only if you have opted in. Every email includes an easy unsubscribe link.

• Delivery & Fulfilment Partners: Receive your name, address, and phone number solely to deliver your order. They may not use this data for any other purpose.

• IT & Hosting Providers: Support the running of our website and store infrastructure. Bound by confidentiality obligations.

• Law Enforcement & Authorities: We may share data with courts, regulators, or government bodies if required by Pakistani law.

We do not sell, rent, or trade your personal data to any third party for their own marketing purposes.

6. Cookies

We use cookies to keep our store running smoothly and to understand how it is used. Here is a simple breakdown:

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may prevent you from completing a purchase.

7. Marketing Emails

• We will only send you promotional emails if you have explicitly opted in.

• Every marketing email includes a clear Unsubscribe link at the bottom.

• You can also email info@zorvanstore.com to be removed from our list at any time.

• We will process all opt-out requests within 5 business days.

• Order confirmations and shipping updates are always sent and are not marketing emails.

8. How Long We Keep Your Data

9. Your Rights

As a ZORVAN customer, you have the following rights over your personal data. To exercise any of them, email info@zorvanstore.com with the subject line “Privacy Request”.

We will respond to all privacy requests within 14 business days.

10. Children’s Privacy

ZORVAN’s store and products are intended for individuals aged 18 years and above.

• If you are under 18, you must have your parent or legal guardian’s permission to use our website and to provide us with any personal information.

• By providing your personal information, you confirm that you are 18 or older, or that you have obtained the required parental or guardian consent.

• Parents and guardians: if you believe your child has shared personal information with us without your consent, please contact us immediately at info@zorvanstore.com and we will delete it promptly.

• We do not knowingly collect personal data from anyone under the age of 18. If we discover that we have, we will take immediate steps to remove it from our records.

11. Complaints

If you believe that ZORVAN has breached your privacy rights or mishandled your personal data, you have the right to make a formal complaint. Here is how:

• Step 1: Email us at info@zorvanstore.com with the subject line “Privacy Complaint” and provide full details of your concern.

• Step 2: We will acknowledge your complaint within 3 business days.

• Step 3: We will conduct a prompt investigation and respond to you in writing with the outcome and the steps we will take to address the issue.

• Step 4: If you are not satisfied with our response, you may escalate the matter to the relevant regulatory authority under applicable Pakistani law.

We take every complaint seriously and are committed to resolving privacy concerns fairly, transparently, and without delay.

12. Data Breach Notification

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

• We will update the “Last Updated” date at the top of this page.

• We will post the revised policy at www.zorvan.com/privacy-policy.

• For minor changes, we will notify registered customers by email.

• For significant changes — such as a change in the legal basis on which we process your data — we will ask you to re-read and re-consent to the updated policy before continuing to use our store.

Your continued use of ZORVAN after any update constitutes your acceptance of the revised policy, except where re-consent is explicitly required.

14. Links to Third-Party Websites

Our website may contain links to external sites or social media platforms. ZORVAN is not responsible for the privacy practices of any third-party websites. We encourage you to review their privacy policies before providing any personal information.

15. Contact Us

Have a question, request, or concern about your data? We are here to help.